Impacts of B2C e-Commerce on Hospital Productivity: An Empirical Study

This work conducted a comprehensive study of Business-to-Consumer Electronic Commerce (B2C e-Commerce) applications in Taiwanese hospitals. To further assess the impacts of B2C e-Commerce on hospital productivity, this study also employed three quantitative methods to analyze historical data. The results confirm those of broader research into applications of B2C e-Commerce to hospitals. Additionally, the results of the quantitative analysis demonstrate that B2C e-Commerce significantly impacts the hospital productivity

The Role of Organizational Support and Problem Space Complexity on Organizational Performance - A Business Intelligence Perspective

Background: In today’s business environment, BI systems are frequently bundled together or built with a good connection to existing ERP systems. Businesses implementing BI alone may not receive its full benefit if the necessary support structure and a fit of it to its problem domain are not in place. Methods: In this study, we explored organizational support and problem space complexity in three models (base, direct-effect and moderation models) to study BI’s effect on organizational performance. Results: The moderation model explains the most variance of the dependent variable – organizational performance. Problem space complexity had both a direct effect on organizational performance and the relationship between BI implementation and this dependent variable. Organizational support along with its first-order factors did not have statistical significance on organizational performance. Conclusions: The resulting moderation model provides the best explanation of organizational performance among the three models tested. The confirmed effects of problem space complexity show that matching BI implementation to the complexity of the problem in hand drives business performance. Organizational support may not be consistently required throughout all stages of BI adoption. As the BI literature has shown, the effect of organizational support on BI implementation could very much be on individuals in areas of affective commitment, extra-role performance and end-user satisfaction. Our work provides the beginning empirical evidence that such effects on individuals may not always result in business performance. Available at: https://aisel.aisnet.org/pajais/vol12/iss1/1

The Influence Of Knowledge Management On Market-Related Performance Through Business Process Effectiveness: An Empirical Investigation Of Hospitals And Financial Firms

Knowledge-based resources are critical in service sectors for facing the challenges of dynamic markets and helping organizations manage changes in consumer preference. Knowledge application is needed to improve the business process in order to attain superior market-related performance because there is the unperfected imitation coming from causal ambiguity. However, there is a lack of empirical study in examining the effect of KM and the effect of the business process within the scope of service sectors. This study examines how KM infrastructure supports and KM capabilities influence market-related performance through business processes effectiveness. Data collections of two studies are from 166 hospitals and 106 financial firms. The findings indicate a positive relationship between KM infrastructure and KM capability, and that they have a positive influence on market-related performance through business process effectiveness. For improving this process, the effect of KM infrastructure is greater than the effect of KM capabilities in hospitals. But the effect of KM capabilities is greater than the effect of KM infrastructure in financial firms. The implications of these findings for research and practices in hospitals and financial firms are also discussed

Critical Stressors Affecting Work Exhaustion of IS Employees in SMEs

The symptoms of stress are becoming more diversified in the IT labor market. IS employees need help in learning how to manage stress so as to reduce the strain in their work-life. The stress issue is also crucial to organizations through controlling stressors to reduce the levels of stress for maintaining better job performance. The purpose of this research is to study the effects of stressors and situational moderators on IS employees’ work exhaustion in the context of small- and medium-sized enterprises (SMEs). In line with the transaction-based model of stress, this research constructs a hypothesized model for testing and verification. Through the empirical survey on the IS employees in SMEs, the results are expected to fill the knowledge gap for IS workplace stress research and to provide references to the practice and the government for managing SMEs’ e-business implementation

Critical Success Factors for the Implementation of Integrated Healthcare Information Systems Projects: An Organizational Fit Perspective

Many healthcare reforms are to digitalize and integrate healthcare information systems. However, the disparity of business benefits in having an integrated healthcare information system (IHIS) varies with organizational fit factors. Critical success factors (CSFs) exist for hospitals to implement an IHIS successfully. This study investigated the relationship between the organizational fit and the system success. In addition, we examined the moderating effect of five CSFs -- information systems adjustment, business process adjustment, organizational resistance, top management support, and the capability of key team members – in an IHIS implementation. Fifty-three hospitals that have successfully undertaken IHIS projects participated in this study. We used regression analysis to assess the relationships. The findings of this study provide a roadmap for hospitals to capitalize on the organizational fit and the five critical success factors in order to implement successful IHIS projects

Special Issue in Honor of Prof. Ting-Peng Liang’s Lifetime Contribution to the Service Innovation Discipline

This special issue is dedicated to the reminiscences of TP for his significant contributions to the global IS discipline. This PAJAIS special issue solicits research submissions that are related to the Service Innovation discipline, one of TP’s key areas of research. Since service-oriented economy is evolving into experience economy, the research topics regarding how to design products, services, information systems, and mobile services to increase users’ experience value are becoming more and more important. From a service logic perspective, innovative service design focus on how they change customer thinking, participation, and capabilities to co-create value rather than new features in order to enhance user experience. Hence, this special issue focuses on issues related to service innovation, service quality & user experience (UX)

Expanding Group Support System Capabilities from the Knowledge Management Perspective

A group support system (GSS) is a computer-based system that enables people in different places to discuss and make decisions on connected computers. Expanding GSS capabilities from the knowledge management perspective is believed to significantly improve the performance and satisfaction of group meetings. This study develops the organizational knowledge management process, proposed by Alavi and Leidner (2001), to expand the capabilities of a GSS. Additionally, a prototype system has been implemented. Finally, an experiment is conducted to evaluate the system and demonstrate its applicability and usability. Experimental results indicate that users perceive a web-based GSS with knowledge management capabilities to be more helpful and more satisfying than a conventional GSS. They also perceived that using a web-based GSS with knowledge management capabilities can improve the decision quality

Critical Factors Influencing the Extent of Customer Relationship Management Systems Adoption in Hospitals

Customer relationship management system (CRMS) is an innovation technology which has dramatic impacts on healthcare quality and customer satisfaction. Although the critical factors for the adoption of information systems have been identified in prior studies, few of them specifically explore the extent of CRMS adoption in hospitals. To fill this gap, this study proposes an integrated model that incorporates both organizational and system related factors as primary determiners the extent of CRMS adoption in hospitals. A series of survey were conducted with three levels of health institutions including medical centers, regional hospitals, and community hospitals in Taiwan. The results indicated that hospital size and complexity have significant influence on the scope of CRMS adoption, and also indicated that hospital size, complexity and compatibility have significant influence on the depth of CRMS adoption in hospitals. These findings provided fruitful implications for both associated academics and practitioners

A global bifurcation theorem for a multiparameter positone problem and its application to the one-dimensional perturbed Gelfand problem

We study the global bifurcation and exact multiplicity of positive solutions for u 00(x) + λ fε(u) = 0, − 1 0 is a bifurcation parameter, ε ∈ Θ is an evolution parameter, and Θ ≡ (σ1, σ2) is an open interval with 0 ≤ σ1 < σ2 ≤ ∞. Under some suitable hypotheses on fε , we prove that there exists ε0 ∈ Θ such that, on the (λ, kuk∞)-plane, the bifurcation curve is S-shaped for σ1 < ε < ε0 and is monotone increasing for ε0 ≤ ε < σ2. We give an application to prove global bifurcation of bifurcation curves for the one-dimensional perturbed Gelfand problem